SHIPPING & DELIVERY POLICY
Last updated June 27, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.realcontactservice.com/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy below when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
Our standard shipping is FREE and needs 9-14 working days. All customers can chose in the options wether or not to pay for Priority or Priority+ shipping service. So our FREE shipping is available for every customer and on every product.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
Shipping Method
Shipping Fee
FREE shipping - 9-14 working days - €0 EUR
Priority = 8 working days = €25 EUR
Priority+ = 6 working days = €40
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms and Conditions.
We never ship our services/products to the customer itself. We always ship our services and products to the client chosen recipient.
Due to various privacy reasons, customers will never receive the address of the chosen recipient. We never share the tracking number or shipping information with the customer, we only update the customer when the letter/package is shipped and when the letter/package is arrived/signed at the destination.
There is no way possible that the customer receives the address or shipping/tracking information.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Our standaard shipping is FREE and needs 9-14 working days. Shipping is valid on international orders.
For information about customs process:
- Email info@realcontactservice.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Letters, packages, products, services will never be shipped to the customer. We always and only ship to the chosen recipient.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms and .
QUESTIONS ABOUT REFUNDS?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: info@realcontactservice.com